Office 365 Troubleshooting
- If outlook prompts
repeatedly for username and password but never connects:
- Ensure the username is
correct and is in the Last.First@Brevardschools.org
format – it should match their email address exactly
- Ensure the password
entered is the Active Directory password and not an as400 or some other
- Attempt to log them in to
OWA through the http://Greatnews.Brevardschools.org
Does it show them as unlicensed? Please contact Patti Miner, Chris Keen,
and/or Barrett Puschus and they will correct the issue immediately
Are they able to get in with no issue? This typically means the machine is missing
windows updates. You can either run
windows updates, or from the OWA portal, on the right, click ‘Downloads’ and
then select to run the ‘Set up and configure your Office desktop apps’ – this
will run all the needed updates to make the client behave correctly.
- Still not working? Reboot the
machine, and if still it will not connect, but OWA is working, please
report the problem to Patti Miner, Chris Keen, and Barrett Puschus and
they will find the solution.
Please ask the user to use OWA for the time being until the
problem can be solved.
- Outlook is not connecting, and is not prompting for my password
- Try closing and re-openning outlook, then give it a minute to see if
it discovers the new mail settings.
- If that does not work, change the mail settings manually – instead
of mail1.brevardschools.org, change the server to Pod51019.outlook.com
- If still it is not connecting, follow the troubleshooting above from
section 1, starting at step c (attempt to log in to OWA, etc.) and if no
resolution is found, please contact Patti Miner, Chris Keen, and Barrett
Puschus and they will find a solution to the problem.
you found other troubleshooting procedures that work for you? Please share them!